When you need air conditioning, heating and water heater services in Exton, PA, you need DiBiase Heating & Cooling Company. We’ve earned a reputation over the years for providing customer-first service you can count on.
We live by rock-solid values of integrity, honesty and quality. Read our reviews and find out why your neighbors think of our trusty frog mascot whenever they need local heating, air conditioning and water heater services in Exton, PA.
for Exton, PA
Our Reviews by City
Service, Timeliness, Results
Tony - Exton, PA
Most professional service provided; right-on-time; courtesy and completeness. Can't say enough positive things about Joe DiBiase and his HVAC team of professionals. Very customer oriented - shame there are not more businesses functioning like they do! Tony
HVAC and Hot Water Heater Replacement
Diane - Exton, PA
I have been a long time customer and I trust Joe and his team 100%. They are very professional, kind, and technically skilled. I highly recommend them!
Jennifer - Exton, PA
I know I am in good hands with DiBiase. Nathan is one of the best and takes deep pride in his work. I highly recommend DiBiase for your HVAC needs.
Ok service, ok associate
Angie - Exton, PA
everyone I've talked with or worked with previously was great. This particular associate needs a little refresher in customer service. When asked exactly what service(s) he'd be performing as part of the check up, he looked shocked as if he'd never been asked that before then struggled to find the words. When at the end he indicated a part was needed and I asked what the part was and what the issue was, he actually said "how do I explain this". I'm well educated son, I'm pretty sure if you use English and explain it at a laymen's terms, I'll be able to understand.
Great Service, Great Team
Angie - Exton, PA
I lost my air on what felt like the hottest day of the year. Within 1 hour, I made the call, Bryan arrived, diagnosed the problem and resolved it. Great service and Bryan was so nice to work with.
regular service call
Holly - Exton, PA
Great service by Bryan, but the news (cost) was not a good experience, perse.
Tony - Exton, PA
Have never been disappointed with this company. Call and your problem can be solved within a day.
Kathy - Exton, PA
the best service ever
Deb - Exton, PA
very sweet guy great job and very honest!!!!
Kevin - Exton, PA
Arrived on time and was complete on no time.
Steve - Exton, PA
Its always a pleasure dealing with DiBiase, they have come through in heat outage and are right on top of my annual service, pleasant and Knowledgeable service techs.
Simply the best!
Jennifer - Exton, PA
Absolutely love DiBiase and cannot recommend them enough. I've been with them a few years now and bought a new system through them. I trust them so much I'd leave them in my house if I couldn't stay. Shacole in the office is awesome and gets everything set up and ready around my schedule. Bryan was the tech this time and he's great.
Had a new Heat Pump installed
Ben - Exton, PA
Technicians were great throughout the entire process. They were at my home for about 8 hours and were very respectful of my home the entire time. They worked efficiently and neatly.After they completed the job they tested all the equipment and made sure I was happy with what they had done. They answered all the questions I had and made sure I understood everything they did.
responsive, knowledgeable, understood the problem to be fixed
Janice - Exton, PA
Everything went very well and on time!
Cindy - Exton, PA
Efficient and knowledgable serviceman... And neat!
Upon arrival found unit board bad more than likely due to power outages. Customer also purchased maintenance agreements for both units and surge protector for the upstairs unit .
Installed new Amana outdoor unit on a new plastic pad on 6 inch bump up legs. New disconnect box and whip was ran. The outside of the box and the hole where the existing lineset came out from was sealed of any gaps where water could get in with caulk. The existing lineset was flushed and pressure tested for leaks. New indoor was installed with a 10kw electric heat kit on the existing return box. The return drop duct was kept the same but the supply plenum was re made to fit the demensions of the new unit. The existing thermostat was kept. EZ trap and new condensate were both installed and wired to the unit. New vinyl tubing was ran. System was tested And is running to factory standards.
No AC . Found two filter in were one should only be . The coil was frozen and no air was moving through. I defrosted the coil and checked the charge . The system was low on charge . I filled system with 4lbs of r410a and tested out. After tested the overall system the system is running to factory standards with a temperature split of 20 . Supply 54 return 74 outdoor discharge temp 95 . Outdoor temp 80 . Explained to the owner that if this happens again we will have to look into the leak .
Performed Precision Air CondItioning Tune Up on system. Air Filter was very dirty. Need to check Air Filter every 30-60 Days and replace as needed. Changed the 16x20x1 Air Filter. Cleaned EZ Trap and cleared Drain Line through Union Connection. Inspected Electrical Components on Indoor and Outdoor Units. Measured Refrigerant Charge of system. System is running to standards. If purchasing 16x20x1 Pleated Air Filters do not exceed the MERV 8 Rating. The Higher ratings can obstruct Air Flow and cause issues with the performance of the system. Was informed that the unit was making a Shaking noise when it turned off. Cycled System multiple times and did not hear/see anything that was out of the regular operation. The Compressor will make a slight louder sound when it turns off, but this is normal operation.The office will follow up on Friday 8/10/18 to complete billing of the Service Membership.
Upon arrival found bad dual capacitor. Replaced with newPlease schedule maintenance asap
Performed Precision Air Conditioner Tune Up on system. Replaced Both Air Filters. Please check Air Filters every 30 Days and change as necessary. Cleaned EZ Trap and Drain Line. Tested Electrical Components and found the Blower Capacitor and Dual Capacitor were both testing below rating. Recommend replacement of the 10 Mfd Blower Capacitor and 45/5 Dual Capacitor. Measured Refrigerant Charge on system. Refrigerant Charge was measuring at the correct levels. Did perform an initial Leak Search on the unit. Did not find a leak source at this time. System is holding its Charge at this time.This Tune Up is the First Tune Up on the renewal of your service membership.
Rehung the unit and pitched correctly for drainage.
Performed Precision Air Conditioning Tune Up on system. Replaced 20x22x1 Air Filter supplied by Homeowner. Cleaned Condensation Drain and Pump. Filled Pump and tested Operation. Inspected Electrical Components on Indoor and Outdoor Units. Measured Refrigerant Charge of system. Refrigerant Levels of system were operating to standards.
Performed precision ac tune up. System is running to manufacture specifications.
Removed and replaced pressure switch assembly for furnace and tested operation.We will disconnect, remove, and dispose of old water heater.We will install a new water heater in drain pan with wifi water alarm.We will install a new expansion tank at water heater location.6 year tank warranty and 6 year parts warranty from manufacturer. 2 year full guarantee from DiBiase Heating and Cooling.All above has been completed and checked.
Performed ac tune ups on 2 units.Second floor trane system is running to manufacture specifications at this time.First floor York unit is alittle low on charge. Also dual capacitor is below recommended levels. Due to age and condition of unit replacement is recommended. Over 20 yrs old. Supply air is 55 and unit is currently cooling.Service plan at 99.00 is for first floor ac only.
Performed precision ac tune up. System is running to manufacture specifications.
Installation of a new Amana Heat Pump and Air Handler. Removed old system and installed a new Air Handler on the existing Return Box and adapted to Supply Duct Work. New outdoor Unit set on a new Outdoor Pad with Snow Legs, and a new Disconnect Box with Whip.Ran new Lineset and Thermostat wiring from the Outdoor Unit to the Air Handler. Pressure tested system and evacuated to under 500 Microns. Reconnected power lines and Thermostat wiring. Installed a new EZ Trap onto the Drain Line which is wired into the system. If the EZ Trap becomes clogged, it will shut off the 24 Volt Power to the system, and shut the system down. Installed a new T6 Honeywell Thermostat. Tested operation of system.
Installed new gas furnace and AC system . Flushed lineset . Reconnected low and high voltage wiring. Reconnected exhaust vent . Reconnected supply and return drops . Installed new condensate Pump , pipe , eztrap and vinyl. Installed new humidifier with bypass . Tested overall system and system is running to factory standards.
Performed ac tune up. Found outdoor capacitor low, and system low on charge. 14 yr old unit. Recommend replacing system.Added refrigerant to bring to standardsPerformed hot water heater maintenance as well. Cleaning inside burner chamber, flame sensor and rod. Found expansion tank to be bad. Signs of water damage for seen. 15-20 yr old hot water heater. Recommend replacing. Combustion o2- 6.8, co-1, eff-82.
Upon arrival found dirty filter. Replaced with new. Performed precision ac tune up. System is running to manufacture specifications at this time. Found no issue with unit shutting down on high pressure.
Service call that the Air Conditioner was not cooling properly, and Water was leaking from the Indoor Unit. Upon arrival spoke with homeowner about issue. System was turned off upon arrival. Inspected Indoor Coil to ensure it was not frozen and was clean. Checked 16x20x1 Air Filter. Found Drain Line was clogged, which was causing the water in the Drain Pan to overflow and Leak. Cleared Condensation Drain Pipe and Condensation Pump. Tested operation of system. Measured Refrigerant Charge on system, and found system to be low on Refrigerant. Added 2lbs of R-22 Refrigerant to system, Charging by Subcooling. Subcooling stabilized at the recommended level of 10 Degrees, and the Temperature Split between supply and return Temperature increased from 15 Degrees to 17 Degrees.Recommend enrollment in the Service Membership Program which includes an AC and Heat Tune Up each year. During the Tune Up. This will allow us to see the overall performance and condition of the system. Please see attac
Installed a new Amana outdoor unit on a plastic pad. New whip and disconnect was installed as well. Flushed the old lineset and hooked it up to the new unit. In the basement we installed a new coil on a gas furnace. New condensate pump was installed with vinyl tuning that runs to the sewer sump pump. The condensate drain was re done into the new condensate pump. New outlet box and switch installed onto the left side of the ga heater. Re attached the gas piping. Ran new 4 inch vent piping into the existing chimney vent. Tested the system in heating and cooling and the system is operating to factory standards.
Service call that the Ductless Mini Split Systems did not seem to be cooling properly, and were accumulating condensation and spitting water. Arrived onsite and spoke with Homeowner about issue. Took temperature Splits for the Living and Bedroom System. The Living Room was producing about 12 Degree Supply Versus Return Temperature Differnential. The Bedroom System was running at 14 Degree Temperature Differential. Checked Refrigerant Pressures on the system at the Outdoor Unit, and applied Leak Bubbles on Outdoor Unit Connections to ensure their were no leaks. Refrigerant pressures were within operating conditions while system was in Test Mode: 50 PSIG, 52.9 VSAT, and a 3-10 Degree Superheat. Checked Leveling of the Indoor Living Room Unit and Inspected Condensation Pan.Will research issue further with the Manufacturer to ensure that the system is running properly. We will follow up once we have spoken with the Manufacturer.
Charged system by adding 5 lbs of R22 to system. System was almost flat. No charge.
No AC . Found system low on charge . I would recommend to have the system replaced due to the age and status of the equipment . Homeowner would like a quote for a new system before charging the old one up . I talked to joe . He will be out tomorrow to give the homeowner a quote . If the homeowner decides to charge instead of replacing it I already built a estimate for it .
Found living room larger unit splitting condensate through the fins. Checked all drain and pan connections. Checked unit leveling as well. Noticed poor temp splits when both units were running. When just the living room unit would run it would not split condensate. Found unit to be low on charge. Added refrigerant to bring splits to standards. 20-25 delta. If problem occurs again we will need to look for a leak.
Turned system on and found compressor starting but outdoor fan not coming on. Tested and found dual capacitor was in failed state. Replaced dual capacitor and tested operation. Measured system charge Suction 80/ Liquid 175/ SH 9.5 / SC 6.1. All working ok. Recommend service plan with annual maintenance.
Found unit not running outside and air handler running. Found unit flat again with no charge in unit. Inspected unit for leaks at indoor and outdoor units and found significant dye around outdoor coil. Outdoor unit is not elevated and coil failure may be caused by ice damming.Call customer in morning to follow up with coil or unit or system replacement.
Upon arrival found filter dirty, system low on charge, and a little bit of water in pan by wet switch. Replaced filters, added refrigerant and dye, insulated small piece of suction line that may have been sweating to cause water by wet switch or the water could have come from a defrosted frozen coil before my arrival. System is running to specifications at this time. Concerns are that when heating season arrives the system may pie over charged due to coil size difference when switching to heat.