I had an emergency AC problem on a Saturday , I called and within a few hours they were at my door. Chris was very knowledgeable and fixed my problem promptly.
Patrick Mckeown
Brian Brink is highly competent and experienced in his profession. I will use his expertise in HVAC in the future. It is good for DiBiase to quote a basic fee upfront clearly and stick to it. It is a short-sighted practice for some companies to quote a lower basic fee on the phone and then increase it on arrival.
Yiyong Fu
Kurt has great work ethic and arrives on time. He’s come to my house twice now. I totally trust he’s doing his best to take care of my system. He’s personable and answers any questions. I would highly recommend Kurt.
Linda Homer
Tech was friendly and knowledgeableYes the Tech was friendly and knowledgeable
Steve DiLuigi
Joseph runs the biz like a top gun is trained in the Navy & both cistomers plus employees are treated like family.
Peter C. Neall
Kurt was on time, courteous and professional. He was knowledgeable about a rather unusual problem we have with our system, and was helpful coming up with a plan for addressing the problem. We will be taking this job to the next level with DiBiase.
Gary Cohen
Service was fast, efficient and friendly. Couldn’t have been better.. technician reviewed some air flow trouble spots for me as well.
Harriet Laurin
Brian showed up on time and was very professional. He explained the results of the A/C tune up. Price very reasonable.
C J
Barry was awesome! Great job!
Dondi Meece
These guys are great. Honest, reliable, conscientious and skilled technicians. Very happy with their service.
Pete Moscufo
DiBiase HVAC technicians (Paul, Zach, and Luke) were extremely professional, friendly, helpful, and were able to accurately assess our AC needs and do some serious problem-solving to adapt the units and duct work to our eccentric attic! These guys worked hard, cleaned up well after themselves, and made sure everything was in working order. The company was very good to deal with; we had a surprise when our old duct work was revealed to be full of holes, so instead of just an AC installation we also had to have a new main duct and feeder flex lines put in. The company gave us some discounts because of the unexpected work which helped somewhat with the considerable cost. All-in-all a pleasure to work with. Our only complaint is the salesman told us that we would no longer have to enter the attic to replace the filter; unfortunately at the end of the installation we were told that due to the number of returns, we would in fact have to replace the filter in the air handler. We wish we had been informed of this earlier; it might have influenced our decision as to having this unit installed.
Bob Stein
Truly incredible, reliable and amazing service providers. DiBiase team always go extra mile to resolve the issues. I strongly recommend them!! Following is my real experience in last 7 months. Please bear with me on long notes, as I really wanted to explain how DiBiase team goes beyond their call of duty to resolve the issues. In the midst of hot summer in end of June my AC suddenly stopped delivering the cold air. I have approached DiBiase for repair service. Technician Luis arrived on-time and very courteous . He uncovered the issue quickly and patiently waited with me to update the home warranty guys as they wanted a real update on the issue from the authorized technician. I honestly appreciate Luis’s patience and knowledge as he was patient enough to wait ( I myself was getting impatient on 15 minutes on the call to reach someone from other side). Later he also explained me the cost of repair and also advised an option of getting on their service plan, that could save me some $ on the long run, even though it was little pricy for the current fix. I gave a green signal for him to fix the issue. As he was fixing, I was in dual mind like any first time customer thinking it is a kind of sales pitch! But believe me there was absolutely no pressure from his side. I deliberated for few minutes and agreed to get on their service plan. Which reduced me his service visit charge for the current visit, and also provided another tune up later in the year.I was already a happy customer enjoying the cool air!. I got follow up call to schedule for tune up appointment but I pushed it thinking they’ll advise me to replace my age old unit. They stopped calling after the second call but I approached them and got my tune up scheduled in Nov. DiBiase technician Barry Peirs arrives on time and completes tune up. I was happy, but Barry does not appear to be convinced. He again started checking all over again. Though everything is working fine, he is seemingly not satisfied! He asks me about any earlier PECO visits or repair we have done etc. and my PECO usage. I said house is all electric and hence I am paying more etc. etc. But Barry was not convinced with my answer and saw something is seriously wrong and the unit is running on emergency mode for some reason and causing higher power consumption. He checked several times again but unfortunately could not get the root cause. Though I was convinced that the tune up is complete Barry was not appearing to be convinced. By then he was already running late for hi next appointment and said he will get back to me and follow up if necessary. I thanked him. With in next 10-15 mins Barry rings my bell again. As his next appointment got cancelled he wanted to investigate further. That was really so nice of him. After checking few more things, he confirms me something is really wrong that is causing my higher PECO bills. He said he’ll check at his side and comeback to us on his findings. I thanked him, said okay thinking this follow up may never happen. But I was wrong, soon within two days DiBiase office follows up with me sets up an appointment for further investigation. By then they have already covered their two visits part of the service plan, and willingly making their 3rd visit to find the root cause and solve the problem.Next day Mr. Joe owner himself visits us and checks out certain things and realizes that we have not completed the setting of thermostat correctly. Though it was not part of his service scope, he looks into it and helped us to fix it. Due to the wrong thermostat setting I have done, my heat pump was always running on emergency mode taking higher power and causing me high PECO bills. Joe and DiBiase team was kind enough to find the root cause and fixing it for me by going beyond their scope of service. I truly admire their patience and customer focus. They always ensure true resolution to the problem taking extra mile. I honestly appreciate quality and value of their service, they are always go beyond to deliver real value to their customers.
G.Pratap Kodancha
Kurt was very polite and did a great job. I did not feel pressure to buy a new AC unit and he was able to get it running again. I would recommend this company for any of your HVAC needs.
Jeff Hall
Team arrived on time and completed the job with no disruption to the business. Very clean installation. Excellent follow up on the project.
Bryant Lubbs
Excellent from the minute I first contacted them. They called back after realizing the charged too much. Highly recommended.
Mike Friez
Great team of professionals!!! Sales did an excellent job of explaining options and quoted fairly!!! Installation team protected carpeting/flooring and cleaned everything up spotless!!! They explained service plans and the new thermostat! I HIGHLY recommend Dibiase for HVAC needs. They help the customer and don’t just push selling.
Elizabeth Kryak
Second time within two weeks for same repair. Technician was professional, on time and friendly.
Paul Rauenzahn
You get what you expect and professionalism is always the best way to go.On time , knowledgeable and friendly techs .
Tim Mclaughlin
Kurt arrived right on time and was very professional. He explained exactly what the problem was in terms I could understand. (I had a contract with another company and half the time I had no idea what they were telling me and I think they just did it on purpose!) Kurt also showed me pictures of the problem. He was able to fix the issue right away. This visit could not have gone better and I felt the price was right. Their office staff is just so nice AND they call you right back. I could not be happier with them and wish I had gone with them 5 years ago!
Leslie Holt
Great job as always
Tim bucher
GOOD MAN GOOD SERVICE1
max davis
Kurt was excellent. He was on time, courteous and explained everything. Highly recommend
Fred Weinblatt
DiBiase has been our go to HVAC service providers for about 9 yrs now. They came out today to service our two HVAC units for the summer season. Professional, thorough and friendly. Thanks DiBiase Heating and Cooling Company!
Carl Scheuermann
AC system would not cool and DiBiase service technician Luis quickly determined the cause. He provided me with two quotes. One quote to install a new AC coil only and another to install a new AC unit. Luis did not attempt to apply any pressure tactics and provided me with the information I needed to make an informed decision. He provided a temporary fix until my AC unit is replaced. DiBiase Heating and Cooling always provides prompt, professional and talented service. I've used DiBiase for many years in the past and will use them for all my HVAC needs for years to come.
Kevin D
My tune up was done by Barry. He was on time, friendly, and efficient. I would highly recommend both him and DiBiase heating & cooling services to anyone in the area.
Luke Bilek
DiBiase's guys always do a great job. I highly recommend them. Barry was awesome and Chris has been into service my HVAC unit before and was great 👍
Joseph Markert
